It’s all in the title. This coming weekend I am taking some kayak athletes to an out of town race. What this means is that we will be staying in a hotel for 2 nights… As there weren’t many options to choose from in this town, this place was our best bet. Coincidentally, they allow pets. Now if you have environmental allergies as severe as mine, it’s a little worrisome.
Yesterday I called the hotel and asked my “slew” of questions… I was lucky to have a receptionist who was not flustered by all my questions and was helpful. It went something like this… (not verbatim)
Me: Hi, I will be staying at your hotel this coming weekend and have a few questions for you as I have severe allergies, especially to pets.
Reception: Ok, sure, go ahead.
Me: Well, it says that you allow pets, is that correct?
Me: As I am extremely allergic to pets, I am wondering whether you can guarantee that the room I stay in has not had a pet in it.
Reception: Well, we generally don’t have pets above the 1st floor. And it looks like the room you reserved will be on the second floor. When you arrive, you can go to the room and if it affects you, we can move you to another room.
Me: Ok, thank you.
Me: All rooms are non-smoking, correct?
Me: Are there windows or patios in the rooms? And if windows, can they be opened?
Reception: No patios, there are windows that can be opened.
Me: Thank you so much, umm, just one more question… Can you please make a I am extremely sensitive to cleaning products and such. Is it possible to have them use less scented products for cleaning our room prior to arrival and not spray any air fresheners or other products in the room, as I am extremely allergic.
Reception: I cannot confirm that now. I would recommend you call on thursday morning, prior to your arrival to confirm your allergies with the reception as it will be closer to the date. They should be able to accommodate.
Me: Ok, thank you very much. I appreciate all your help. It is tricky traveling with allergies. I am also wondering if there is a fridge in the room.
Reception: You are welcome, I can only imagine. Yes, there is a mini-fridge in all rooms. Is there anything else I can help you with today?
Me: No, you have answered all my questions. Thanks you again. Have a nice day.
Reception: You too.
Though the answers did make me feel better, I am still a little hesitant about the hotel and will be sure to take all my antihistamines and asthma inhalers with me. I will likely bring a few masks just in case there is no other option. Thursday morning, first thing, I’ll be calling them back.
Have you ever had a conversation like that with hotel reception? Have they been helpful or did they not really understand? My questions about the patio are the result of a bad experience two weekends ago, when all rooms in the hotel had patios. Though the hotel is non-smoking, there had definitely been people smoking on the patio in the first room we checked into as my asthma was triggered almost instantly upon walking into the room. After talking to the receptionist about the room, she moved us into another room (upgrade) and I was symptom free! Thinking back, had we stayed in that first room overnight, my asthma would have flared up and I would have been sick and miserable. I am so glad my boyfriend convinced me to go to the reception right away. Yes, even I sometimes try to settle because I feel like I may be “annoying” about my allergies. I am so lucky to have someone to help me keep my game on. When it comes to health, it’s not worth the risk! Step up and speak up. I’m good at this, but sometimes I slip. Luckily this time when I slipped I had someone to catch me.